Shipping & Delivery

Products are handmade to order. Production usually takes 3-5 working days. Please note this may take a little longer during busy periods such as Christmas.

Shipping in New Zealand

Courier

The Plank™ uses CourierPost.

Freight Costs in New Zealand:
Urban (tracked, economy 1-2 business days) – $7 – $22 per package
Rural courier (rural, tracked, 3-4 business days): – $10 – $28 per package

All shipments require a signature on delivery unless you have an ATL with NZ Post.

Please note:
Please use private addresses when ordering during a lockdown as CourierPost will not be able to deliver to business addresses that are closed.
To avoid delays during a lockdown please set up an ATL with NZ Post in case you are out when the courier calls.

CourierPost pass rural, PO Box or Private Bag addresses to NZ Post. If your address falls into these categories your parcel may take 1-2 business days longer to reach its destination. Please supply the correct mailing address to ensure your parcel is delivered within a timely manner. Check your address here.

By default we send our parcels as ‘signature required’. If it’s likely you are not going to be home when the courier calls, and you do want your parcel left please set up an ATL with NZ Post. If you are not home when the courier calls they will leave a calling card for you to make collection arrangements.

International Delivery

The Plank™ uses NZ Post for international courier.

International Freight Costs:

Australia: $50.00 per package

Target delivery time*

Australia: 6-10 working days

To view all delivery countries and zones please visit the NZ Post website here: https://www.nzpost.co.nz/personal/sending-guidelines/world-zones.

All international orders are sent via NZPost (Economy Tracked).
You will be emailed a tracking number once your order is dispatched.

Delivery

All ‘urban’ deliveries within New Zealand are by courier and direct to your door. All deliveries require a signature. Please ensure when placing your order you advise us of any special delivery instructions. For New Zealand deliveries, if you would like to set up an Authority to Leave (ATL) please fill in the NZ POST ATL form here. For Australian deliveries, please see more ATL information here.

All ‘rural’ deliveries within New Zealand are by CourierPost/NZ Post direct to your mailbox.

All international deliveries are by NZ Post via Air and passed onto your local postal service.

Any shortages or breakages must be reported to The Plank™ within 24 hours, preferably by email and quoting your purchase details.

All items purchased from The Plank™ are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier.

Delivery Terms & Conditions

1. Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.

2. Your order will be delivered by CourierPost/NZ Post.

2.1 Shipping is tracked and you will be able to monitor the delivery progress of your order via CourierPost ‘Track & Trace’ service.

3. We will not be able to alter your order once the order confirmation email has been sent.

4. Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.

4.1 Gift vouchers or eBooks are virtual products and delivered by email only.

5. We can courier to Private Bags, PO Box or rural addresses – these may take 2-3 days longer.

6. We can send orders internationally to Australia.

7. Delivery charges include packaging.

7.1 If the courier attempts to deliver an item to you that requires the recipient’s signature, and no one is available to sign for the item, they will then leave a ‘card to call’ at the delivery address.

7.2 If you request your order to be left somewhere, meaning no signature for proof of delivery is obtained, we will not be liable for any claims.

8. Commencement of delivery

8.1 The delivery service commences from receipt of payment for orders received before 10.00am on weekdays. If your order is placed after 10.00am on a business day, on a weekend or public holiday it will be processed the next business day.

9. Freight charges within New Zealand (NZD)

Urban courier (urban, tracked, next business day):

Small Plank – $17.00
Medium Plank – $18.00
Large Plank – $22.00

Rural courier (rural, tracked, 2-3 business days):

Small Plank – $19.00
Medium Plank – $21.00
Large Plank – $25.00

10. Estimated delivery times

10.1 Products are handmade to order. Production usually takes 3-5 working days. Please note this may take a little longer during busy periods such as Christmas. . Your order may also be delayed due to the following:

10.1.1 Restocking of materials;

10.1.2 Rural and some residential areas may take additional time;

10.1.3 Your credit card details are invalid;

10.1.4 You have paid via Internet banking and payment has not cleared;

10.1.5 Your billing address has been entered incorrectly;

10.1.6 The weekday is a public holiday.

11. International freight charges (NZD) – tracked international courier

Australia: $70.00

12. You may want to check with your local customs agent regarding duties and taxes as they vary depending on country.